Booking FAQs

Who Do I Call To Book A Disco Or Karaoke?

You Dial 07946594650 And ask for either Mark Or Gill, They Will Be More Then happy To Help With Your Enquiry. 

 Can I Request a Lighting Rig For My Event?

We can arrange this for you at no extra cost. We can also advise on what rigs (Lighting and Sound) to have for your party. Providing that you have a booking with us. Please call us on 07946594650 and ask for Mark for more information on this. He designs the Lighting and Sound rigs. Please have the dimensions for your venue's stage and total venue size ready when you call us.

What Time Do I Need To Give You?

You Need To Give Us The Time The Disco Is DUE TO START Please Don't Include  Set Up Time, We Will Include That In The Time We Arrive at the venue. please ask for this if whoever you talk to forgets to tell you.

How long is setup time?

Do I Need To Give You Anything Else? 

Yes, Please GIve Us The Time The Hall Is Being Opened, If You Don't Know This, Please Contact The Venue And Get Them To Give You A Time And Contact Us Again. After Booking The Disco/Karaoke. If the venue wants to close at a specific time please let us know. we will need to be out by then.

Absolutely Yes, please ask for one when you book.

What Is Included In The Price? 

The Price We Quote Includes What The Package States Is What It Includes, Although It Is Subject To Change Without Notice.

Can I Book By Text? 

Yes, This Is Possible For DISCOS ONLY. However, Please Note We May Call You To Confirm The Booking. If There Is A Time Slot That Is Convenient To You To Be Contacted Please Include This On The Text And We Will Try Our Best To Get In Touch With You At That Time. However, Due To High Volumes Of Calls And Texts We Can't Guarantee To Call At A Specific Time. We Will Put This In An Hour Window so please don't expect us to call you back immediately as it may take longer to do this in busy periods.

How Do I Get A Receipt?

All Discos/Karaokes SHOULD Be Getting A Receipt If You Don't, PLEASE ASK FOR ONE! This Is Your Proof Of Purchase And You May Need It In The Future.

What Do I Do If I Need To Cancel/Amend My Booking? 

If you must cancel/amend your booking you must contact us at your earliest convenience so we can amend/cancel the booking. if the booking is cancelled with less than 48 hours notice prior to the event, we will ask for full payment for the event. Unless it's what we consider to be Unforseen Circumstances (For Example: Flood damage to venue, cancellation due to bereavement, Fire damage to venue, etc). We will need proof of circumstances for most cases that are being cancelled less than 48 hours prior to the event but that is at our discretion. Any false bookings will be charged for.

Do We Accept Card Payments? 

Unfortunately  we don't have the technology to do this yet. we are looking into this technology and hopefully will have it in the future.

What Do I Do If Someone Has A Special Medical Need/Condition (Example: Epilepsy)?  

We want your party to be fun, but we also want it to be safe for all of your guests. So for us, safety is a major priority. If there is a person that is going to be at your event with a condition that can be agitated by items such as strobe lighting, smoke, etc. we will need to know exactly what sets off the condition so we can program our lights and prepare our equipment accordingly and safely and we need to know that there will be someone there that if(Through no fault of our own) the condition gets agitated the person in question can be taken to the relevant medical department. We may need to ask you further questions in order to prepare our staff and make sure that nothing can set off an epileptic fit or any other condition that can be agitated from the disco equipment itself. Please don't be alarmed or put off if we need to ask you this. it is mainly for health and safety reasons and risk assessments. If this appears to be a case after you have made your booking you need to declare it to us AS SOON AS POSSIBLE. If you do not declare this, we cannot be held responsible for any condition agitations such as fits from epilepsy during or after the event we run.

Do I have to be worried if you ask for the venue contact details?

Does the venue have to have a stage?

No, although this does help us, A stage is not essential. If there isn't a stage or a raised area at the venue we will endeavour to meet your needs on ground level. (Please Note: We may contact the venue to look at it if this is the case). 

There is no power at my event. What do I do?

We are afraid that this is your responsibility. We cannot provide power solutions yet here at Music Sensation Disco if there is no power already at your venue. Please still contact us if this is the case and alert us to this. We may be able to give you some information about local stage and plant hire companies.

I would like a specific song played at my disco, what do I do?

Just tell us when you book, and our resident DJ will sort out your request.

A lot of our customers (especially for weddings) are asking about this. Uplighting is not a service we offer at present. we do not wish to hire equipment in purely because we would like you to get your disco at the lowest cost possible. Therefore, due to popular demand, we are starting to invest in such technologies. As we are still building up our Uplighting stock, please ask for Mark when you call up for to enquire about your disco and he can see if there is anything he can do for you in this respect. If This is a must, and we have to hire gear the cost of this will be passed on to you.